Dancing Tree Creations, LLC wants to be sure you love your art. If you are unhappy with any item purchased please Contact Us immediately and we will remedy the problem to the best of our ability. We are committed to the satisfaction of our customers.
If for any reason you are not completely satisfied, we will gladly accept a return for exchange or for refund (less Shipping and Handling fees), provided the item is returned within thirty (30) days from the date of shipment. Returns must meet all of the following criteria:
- Contact Us for a return approval number.
- Art must be received by us within thirty (30) days of your receipt.
- Art must be sent in the original undamaged packaging.
- Art must be in original resalable condition.
- Art must be shipped with full insurance covering the original price.
- Damaged items will be refused.
- No returns will be accepted after thirty (30) days.
If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then Contact Us to let us know that the shipment arrived damaged. If, however, you open the package and find the artwork damaged, please contact the shipping service who will advise you on your options. Do not discard the original packaging.
Please note that, unless reported immediately upon receipt, damaged artwork will not be accepted for return. Please take a photo of the package conditions before opening the package if you suspect that the artwork inside might be damaged or if you notice that the package has been broken or mistreated. This information is required for insurance claim purposes.
Any artwork that is received damaged must be reported to us and the carrier at the time they are received.
We, or the artist, will ship you another item of comparable value, to replace the damaged one as soon as all carrier insurance paperwork is processed.
Carrier and Packaging
We ship most order through UPS. In-stock items are normally shipped within the next two (2) business days, but some items will need to be special ordered and may take up to six (6) weeks. We will provide you with a tracking number at time of shipment and may follow-up to verify receipt and satisfaction.
Please do not send your purchase back to the artist unless you are directed to do so by Dancing Tree Creations, LLC.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, you should mail your product to: 220 S Reading Ave, Boyertown, PA, 19512, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All items being returned must be shipped using a trackable shipping service and must be insured for the full purchase price of the item(s). We don’t guarantee that we will receive your returned item.